What is Persona Digital Conversations AI?
It is a customer-facing AI receptionist and messaging service sold, configured, and supported by Persona Digital using Vendasta Conversations AI technology.
Is this a chatbot or a voice receptionist?
It can support both conversational website messaging and AI voice use cases. The channels enabled for your business depend on the confirmed implementation.
Can it answer phone calls?
AI voice receptionist capabilities are available for supported configurations. Persona Digital will confirm eligibility, number setup, and routing requirements.
Can it respond outside normal business hours?
Yes. An approved configuration can respond to supported inquiries when your team is unavailable.
Can it book appointments?
Appointment assistance may be configured when a supported scheduling workflow and accurate availability information are provided.
What communication channels can it support?
Potential channels include voice, website chat, SMS, WhatsApp, email, Facebook, and Instagram. Availability depends on location, platform eligibility, and configuration.
Can it use information from my business?
Yes. Approved website content, FAQs, services, hours, policies, documents, and other knowledge sources can be used. You remain responsible for reviewing and maintaining that information.
Can my staff see the conversations?
Supported conversations can be organized for team visibility and human follow-up, subject to the selected configuration and permissions.
Does it replace my employees?
No. It is designed to handle repeatable first-response tasks and give your team better context—not replace judgment, expertise, or human service.
What happens after I purchase?
Persona Digital will confirm onboarding steps, the information needed, and how the team will contact you. Do not send passwords or sensitive customer records through an ordinary contact form.
Is setup included?
Setup scope is confirmed after purchase or consultation based on your channels, systems, and business requirements. Any work outside the confirmed scope requires separate approval.
Can I cancel the monthly service?
Cancellation is handled according to the applicable subscription and service terms. Review those terms before purchasing and use your customer account or the stated support process when available.
Are results guaranteed?
No. AI outputs and business results vary. Persona Digital does not guarantee a specific conversion rate, revenue result, or performance outcome.
Is this service provided by Vendasta or Persona Digital?
Persona Digital is the seller, implementation provider, and customer support contact. The underlying Conversations AI technology is powered by Vendasta.